When it comes to choosing a bank, it’s important to consider not only the financial products and services offered but also the level of customer service. TSB Bank plc is a UK-based bank that’s been around since 1810, but what are its customers saying about its services? In this article, we’ll explore TSB Bank plc reviews and see what customers are saying about the bank.
First, it’s important to note that TSB Bank plc has had its fair share of issues over the years. In 2018, the bank experienced a major IT meltdown that left many customers locked out of their accounts for weeks. The incident resulted in TSB Bank plc being fined almost £1.5 million by the Financial Conduct Authority (FCA) and CEO Paul Pester resigning.
However, it’s been a few years since the IT meltdown, and TSB Bank plc has been making efforts to win back customers’ trust with new products and improved services. So how has the bank been performing, according to customer reviews?
TSB Bank plc reviews Trustpilot Reviews
Trustpilot is a website that collects customer reviews of businesses across a range of industries. TSB Bank plc has a rating of 3.5 out of 5 stars on Trustpilot, based on over 7,000 customer reviews.
Many customers praised TSB Bank plc’s customer service and friendly staff, with one reviewer saying, “Customer service is excellent as usual. Staff are always polite, professional and helpful.” However, some reviews indicate that not all customers have had positive experiences with TSB Bank plc’s customer service. One review reads, “Customer service is terrible, both in the branch and via phone. I have had many problems with transactions and customer service.”
Another common theme in TSB Bank plc reviews on Trustpilot is issues with online and mobile banking. Some customers have reported issues logging in or transferring money online. One reviewer says, “They need to improve their online banking as it’s not very user-friendly and often has issues.” However, some customers have had positive experiences with TSB Bank plc’s digital services. One review reads, “The app is easy to use and intuitive, and the website is straightforward to navigate.”
TSB Bank plc reviews Which? Customer Satisfaction Survey
In a 2020 customer satisfaction survey conducted by Which?, TSB Bank plc ranked eighth out of 18 UK banks, with a customer score of 68%. This was a significant improvement from the bank’s score of 58% in the previous year’s survey. The survey takes into account a range of factors, including customer service, communication, online and mobile banking, and value for money.
The survey found that TSB Bank plc scored well for communication and customer service, with one customer saying, “The staff in my local branch are excellent – patient, understanding, and knowledgeable.” However, the bank scored lower for value for money, with one customer saying, “My account is one of the ‘new’ ones that costs money, and I’m not convinced it’s worth it.”
TSB Bank plc reviews Which? Best and Worst Banks
In a separate ranking of UK banks by Which?, TSB Bank plc was ranked 12th out of 19, with an overall score of 64%. This ranking takes into account a wider range of factors than the customer satisfaction survey, including overdraft fees, savings rates, and mortgage offerings.
TSB Bank plc scored well for transparency, with clear information about overdraft fees and interest rates. However, the bank scored lower for its savings rates and mortgage offerings. One customer told Which?, “My savings account is pretty poor, and the interest rate is pitiful.”
TSB Bank plc reviews Reddit Posts
Reddit is a social news and discussion website with thousands of communities, or subreddits, covering a wide range of topics. There are several subreddits dedicated to personal finance and banking, and TSB Bank plc is occasionally mentioned in these forums.
Some Reddit users have had positive experiences with TSB Bank plc’s customer service and digital services, with one user saying, “Their online banking is great, and their customer service has been excellent every time I’ve needed to contact them.” However, others have reported issues with TSB Bank plc’s customer service and online banking, with one user saying, “It’s been an utter shambles with their IT systems for as long as I’ve been with them.”
Overall, TSB Bank plc reviews are mixed, with some customers praising the bank’s customer service and digital offerings and others reporting issues with online banking and account management. However, it’s worth noting that TSB Bank plc has been working to improve its services since the 2018 IT meltdown, so it’s possible that the bank’s reputation will continue to improve over time.